Platform Admin Workspace
Promoters & account health
Support Sessions
Audited promoter support sessions (platform control plane).

Support routing sequence

Choose the promoter, set the scope, document the reason, then start the session before you open support-only actions.

Start session

Requires SUPER_ADMIN + IMPERSONATE_TENANT. Reason is required.

Promoter
If the list cannot load, you can paste a promoter_id below.
Impersonated user ID
Scope preset
Reason (required)

End session

Only the session starter can end a session. Ending is idempotent.

Session ID
Tip: When calling promoter endpoints as a platform user, pass the support session ID in header X-Support-Session.